Provide administrative and customer service support for multiple systems managed by the Procurement Department. Systems include: Employee Expense Reporting System, Employee Corporate Credit Card Program, Vendor Management System, and the ERP system.

**This is a hybrid position and offers the opportunity to work 50% of time remotely and 50% of time in the office.   In accordance with application of state and federal laws and company best practices, provide claimants and insureds with clear and correct instructions regarding the claim process. Process basic claims by verifying coverage, obtaining and documenting necessary information for the claim, and issuing appropriate payments as directed.

Perform claim related administrative duties throughout the claim’s life cycle for all lines of business in multiple claim systems. Provide quality claim service within state requirements and corporate/department claim standards. Duties may include, but are not limited to, completing claim financial transactions with an increase authority level, collection of claim data and technical manipulation for entry into state and vendor websites to maintain claim compliance.

Seeking individuals with California and/or Florida adjusting experience.   In accordance with application of state and federal laws and company best practices, handle higher exposure, complex claims within an assigned line of coverage. Gather and review claim information, determine coverage, and conduct investigation. Initiate and maintain customer contact to provide updates and resolve any issues with the claim. Update information in the claim system to document claim handling activities. Determine/set reserves and make payments within level of authority. Investigate and refer identified claims to Loss Recovery Services, as applicable.

Work with CM Group management and others in the Accounting and Finance Department to prepare company financial statements and reports in any one or more of the following areas: tax, regulatory compliance, treasury, investments, expense analysis/budgeting, or other operational accounting areas.

The Diversity & Inclusion intern will support various 2022 initiatives such as enhancing Church Mutual’s brand and business growth in the African American, Latino and Asian markets, diversity recruitment efforts and launching of Church Mutual’s Diversity Council and Business Resource Group governance amongst others.

Proven ability to effectively analyze complex insurance submissions, recognize exposures, provide coverage alternatives, offer risk management suggestions, and adequately price insurance coverage on risks within the company underwriting guidelines.  Manage assigned underwriting book of business.  Understand and provide input into company underwriting guidelines, products, pricing strategies, and general directives.  Achieve corporate goals by utilizing risk analysis and developing strategies to improve the book of business.  Understand insurance issues, products, trends in the market, and pricing principles.  Provide leadership and be a resource person within the Underwriting Department.  Act as a subject matter expert, provide input on unique situations, and share underwriting knowledge through mentoring.  Foster positive business relationships with internal and external customers.  Position will have an established binding authority, that recognizes level of underwriting knowledge consistent with knowledge and experience.

**This is a hybrid position and offers the opportunity to work 50% of time remotely and 50% of time in the office.   In accordance with application of state and federal laws and company best practices, handle low to moderate value claims within an assigned line of coverage, such as medical payments, short duration indemnity, minor auto physical damage, property damage, business personal property, and low exposure bodily injury claims. Gather and review claim information, determine coverage, and conduct investigation. Initiate and maintain customer contact to provide updates and resolve any issues with the claim. Update information in the claim system to document claim handling activities. Determine/set reserves and make payments within level of authority. Investigate and refer identified claims to Loss Recovery Services, as applicable.

**This is a hybrid position and offers the opportunity to work 50% of time remotely and 50% of time in the office.   In accordance with application of state and federal laws and company best practices, provide claimants and insureds with clear and correct instructions regarding the claim process. Process basic claims by verifying coverage, obtaining and documenting necessary information for the claim, and issuing appropriate payments as directed.

Analyze, evaluate, make, and document decisions to achieve profitable underwriting results. Recognize exposures to loss, identify coverage alternatives, develop risk management recommendations, and adequately price to an expected profitability level. Be a resource and support the sales force in the production and servicing of profitable business. Communicate with all customers in a manner that is professional, respectful, and timely. Continually expand underwriting knowledge and actively look for and recommend efficiencies. Manage assigned underwriting territory. Position will have an established binding authority that recognizes level of underwriting knowledge consistent with experience.

Support the sales management team in the staffing and onboarding of field staff.  Train, coach, and mentor account managers and regional representatives to build successful selling and territory management skills and assist with the development of personal action plans.  Assist management in the development of best practices and implementation of best practice audits.  Complete project and research work.  Travel and overnight stays are required.  

Prospect, sell, and service new and existing insurance accounts for Church Mutual within an assigned territory.  Conduct on-site visits to inspect, field underwrite, evaluate exposures, and conduct customer new business, renewal, and service presentations.  Provide risk management and risk improvement advice as appropriate.  Evaluate exposures and round out customer accounts with appropriate coverage.  Investigate and respond to customer inquiries.  Maintain customer database and process automated insurance transactions.  

Overall responsible for expediting administrative tasks that support workers' compensation premium auditing.  Those tasks include reviewing delinquent audits, ordering physical audits from our vendor partners, and responding to internal and external customer inquiries related to the workers' compensation audit process.

Service and renew customer accounts for Church Mutual within an assigned territory. Conduct on-site visits to inspect, field underwrite, evaluate exposures, and conduct customer renewal and service presentations. Provide risk management advice as appropriate. Evaluate exposures and round out customer accounts with appropriate supplemental coverage. Investigate and respond to customer inquiries. Maintain customer database and process automated insurance transactions.

**This is a hybrid position and offers the opportunity to work 50% of time remotely and 50% of time in the office.     Review risk exposures and coverage alternatives and evaluate policy submissions for completeness. Investigate and research inquiries to make appropriate decisions and determine and calculate pricing for insurance coverages. Review and verify information to process transactions and input data to produce insurance contract. Analyze information received from outside vendors and apply or adjust appropriate rates as determined.

**This is a hybrid position and offers the opportunity to work 50% of time remotely and 50% of time in the office.   Act as a liaison between the procurement department and business units for vendor management and purchasing responsibilities. Facilitate the vendor onboarding process, including the evaluation and approval workflow of vendor contracts. Track and evaluate vendor performance and compliance. Procure goods and services from vendors at the best possible price and level of service. Research alternative vendors and products. Serve as a subject matter expert for procurement owned systems and processes.

**This is a hybrid position and offers the opportunity to work 50% of time remotely and 50% of time in the office.   Responsible for customer service processes, with a focus on process improvements, managing impacts associated with process improvements, and impacts from projects and initiatives.  Work with department leadership, Quality Analyst, training teams, Commercial Operations Specialist, and all other business partners that interact with Customer Service to document and maintain processes and procedures while building relationships to ensure service meets and exceeds customer needs.

**This is a hybrid position and offers the opportunity to work 50% of time remotely and 50% of time in the office.   Identify training needs based on individual performance observations and department performance standards. Recommend formal training programs to provide knowledge, improve performance, and provide professional development of new and existing Service agents. Conduct individual 1:1 performance improvement sessions that address processes, procedures, workflow, and product. Work closely with leadership, Quality Analysts, Operations Analyst, Commercial Operations Specialist, and Learning & Development to identify skill deficiencies. Develop training and coaching plans for addressing the deficiencies in existing staff. Provide support to increase daily knowledge, performance improvement, and professional development.

**This is a hybrid position and offers the opportunity to work 50% of time remotely and 50% of time in the office.   The Talent Acquisition Specialist partners with leadership to anticipate and meet the evolving and diverse human capital needs and introduce top talent into the company.  Sources, identifies, and attracts talent using a variety of recruitment channels and social media platforms.  Builds and maintains networks/partnerships to actively expand the pipeline of talent.  Anticipates and recommends solutions and new opportunities to advance the recruitment strategy and quality of talent.

**This is a hybrid position and offers the opportunity to work 50% of time remotely and 50% of time in the office.   As part of a team, provide timely resolution to customers through written and/or telephonic inquiries while optimizing the customer experience.  Documentation of all inquiries and actions taken is required.  Process transactions, complete required forms, and produce insurance documents.