As part of a team, provide timely solutions to large customers and/or inquiries of complex nature. Provide comprehensive direction regarding insurance coverages and options, information as requested, and resolution for concerns. In partnership with the supervisor team, serve as a team lead and department resource responsible for mentoring, auditing, and coaching staff.

You will create and develop functional specifications for multiple platforms and software that play a crucial role in ensuring our applications meet the needs of our customers and provide a seamless user experience. Use your strong business and technical fundamental skills to build relationships, effectively elicit and document complete requirements, think critically to solve problems and work toward a shared business outcome. Work with application developers and quality assurance personnel to ensure the business need is documented, implemented, and tested while keeping in alignment with IT standards. Lead the documentation of specifications along with needed performance, scalability, and availability of applications.  Coach and mentor less experienced...

Research, analyze, and develop data analytics solutions to support the data and reporting needs across the underwriting departments. Establish process/efficiency improvements and reporting best practices. Assess the needs and objectives of the underwriting department to determine what the data analytics should achieve. This involves understanding the business goals, data needs, and specific analytical functionalities required. Identify and resolve complex data and application problems. Lead and assist other team members with upgrades and rollouts of data and analytics tools and applications.

As part of a team, provide timely solutions to customers primarily through telephone and email inquiries while optimizing the customer experience. Provide comprehensive direction regarding insurance coverages and options, information as requested, and resolution for concerns. Documentation of all inquiries and actions taken is required. Process transactions, complete required forms, and produce insurance documents. Determine eligibility for additional coverages and policies, including quoting and selling.   **This is a HYBRID position that requires a minimum of 2 days per week IN the office and can be based in one of...

Accountable for the outcomes produced by direct reports and the compliance exposure associated with the accurate and timely regulatory reporting. Review error reports and identify trending issues developing plans for resolution. Champion department initiatives and change management. Develop fair solutions to meet the needs of Church Mutual and our policyholders. Supervisor responsibilities to include staffing, training and development, performance management, and work force planning.

Support strategic underwriting projects to execution and drive optimization of implemented solutions in collaboration with the Commercial Lines Consultant. Conduct thorough research and analysis, providing informed decisions to support strategic value proposition for internal and external stakeholders on assigned small-scale projects. Utilize data insights for effective governance of new and renewal business initiatives. Effectively communicate critical project impacts. Employ strong focus toward continuous improvement and workflow efficiencies within initiatives.