The End User Services Manager plays a crucial role in leading the support team to provide outstanding technical support services to the business.  The manager oversees the End User Services team's daily operations, ensuring customer inquiries and issues are resolved with excellent quality of service. The role requires a strong IT service management background and aptitude for steering the team through proactive, as well as fast-paced reactive dynamics, promoting excellence and ongoing improvement. The role requires effective leadership, superior communication, and service management framework expertise, especially with ITIL, for success. The manager performs...

Provide highest level end-user technical computing break/fix support to users through troubleshooting, tracking, resolving, and reporting progress and resolution of problems as it related to endpoint. Primarily responsible for all endpoint and vulnerability management.

Lead the development and configuration of all aspects of modern application systems in vertical. Design, enhance, program, and maintain modern application solutions while adhering to development specifications and standards. Provide detailed technical program specifications and algorithms to implement desired business functionality and implement them in modern program development. Provide for overall application system integrity and meeting project schedules. Lead the coding, data access, and unit testing process. Coach and mentor less experienced staff.   **This is a HYBRID position that requires 2 days per week IN the office and can be based in one of the below...