Accountable for the outcomes produced by direct reports and the financial exposure associated with the assigned team’s claim volume. Review and authorize settlements within authority and escalate with recommended plan of action as appropriate. Champion department initiatives and change management. Develop fair solutions to meet the needs of Church Mutual and our policyholders. Supervisor responsibilities to include staffing, training and development, performance management, and work force planning.

In accordance with application of state and federal laws and company best practices, handle moderate value claims within an assigned line of coverage, such as medical only, short to moderate duration indemnity, auto physical damage, property damage, business personal property, non-structural building damage, and low to moderate severity bodily injury claims. Gather and review claim information, determine coverage, and conduct investigation. Initiate and maintain customer contact to provide updates and resolve any issues with the claim. Update information in the claim system to document claim handling activities. Determine/set reserves and make payments within level of authority. Investigate and refer identified claims to Loss Recovery Services, as applicable.