Looking to join a vibrant organization that makes a difference?

As part of the Church Mutual team, you'll work with some of the most experienced and knowledgeable people in the industry and achieve your own growth and career satisfaction while finding fulfillment in serving those who serve others. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs. Join us and Stand for Good.

Direct and oversee the operations of a specific line of business to ensure the compliance of operational, financial, production, and service requirements and the achievement of optimum claim outcomes.  Collaborate with senior claims leadership to provide strategic direction in support of operational goals and business objectives.  Supervisor responsibilities to include staffing, training and development, performance management, and work force planning.

Supervisor/Manager responsibilities may include all of the following:
• Staffing needs, to include interviewing and onboarding for new employees.
• Training and development, as well as coaching and motivation, for staff.
• Performance management, goal setting, employee engagement, and salary administration.
• Work force management to include: unit equipment, software, and space needs; approving time off and overtime usage; and budget recommendations.
• Oversee claim activity and workflow to maintain the highest level of professional customer services and technical standards as well as the timely settlement of claims and acceptable closing ratios for the line of business.
• Ensure each unit is meeting the expectations as defined through the unit's best practice guidelines and in compliance with all applicable legal and regulatory requirements.
• Develop, recommend, and manage the operating budget for the Claims Units in meeting the overall goals and objectives of the Claims Department.
• Provide oversight on expense control in accordance with the unit's policies, practices, and procedures.
• Oversee all claims processes, procedures, and changes in accordance with company guidelines.
• Authorize settlements up to designated authority limits and submit recommendations to designated officials for those claims in excess of authority level.
• Ensure claims staffing models, hiring and retention, and productivity numbers are in compliance with company standards.
• Identify and monitor areas of potential business risk, recommending strategies and solutions to mitigate the risk.
• Monitor regulatory and legislative issues related to claims handling areas; develop and recommend the implementation of policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
• Mediate complaints and disputes regarding claim resolution.

• A minimum of ten years of commercial lines claims experience and at least two years of supervisory/leadership experience required.
• A four-year college degree or the equivalent in related insurance experience required.
• Completion of CPCU, AIM, and/or SCLA designations preferred.
• Ability to manage effectively.
• Leadership skills.
• Strong customer service focus.
• Strong strategic‑thinking skills.
• Strong critical‑thinking skills.
• Strong knowledge of multijurisdictional legal principles.
• Knowledge of Microsoft Office tools.
• Ability to understand and utilize business reports and other data analysis tools.
• Ability to adapt to changing environments.
• Collaboration and partnering skills.
• Strong problem‑solving skills.
• Strong systemic‑thinking skills.
• Strong team‑building skills.
• Ability to elicit needed knowledge

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.